December 19, 2006

  • Amazing how some things that should be easy, aren't.

    There is an anime cable channel called Funimation, believe it or not, and Dmitry is about to fall into tiny pieces, he's so anxious for Charter Communications to carry it.

    Funimation, of course, urges those who currently live in an area it's not available to "call your local cable company and tell them you want Funimation!"

    Dmitry being Dmitry, he'd rather have ten more teeth drilled than actually make such a phone call himself, so I was delegated.

    Finally gave up attempting to call, as "talk to an actual person" was never one of the options provided by the automated attendant.  I mean, no "stay on the line to speak with a customer service representative" or "press 0 for customer service".  Surely those options exist somewhere in the Charter call manager, but apparently only after pushing the number indicative of desiring new service, or to ask a billing question.

    Not wanting to get involved in a "Ah-HA!  We've got you now, missie....let's see what extra features we can load you down with!" conversation, I bailed and went to the website.

    Eventually I found a place to send a message, and did so, requesting whoever's box it dumps out in to pass it on to whomever makes the cable line-up decisions.

    ISTM stuff like this used to be much, much simpler back when you dialed a number and a person answered.