October 11, 2006

  • I hope, trust and pray that all of you read one of the best blog's extant, which is Middleageguy, who is a fellow DFW'er (in fact, he might live in Tarrant county, but I'm not sure about that).   If you've not done so, well by jingo, now is the time to start.    A snippet to get you started:

    I recently had a very interesting learning experience with a
    computer company.  And, by "interesting learning experience" what I
    actually mean is that afterwards I wanted to jump in front of a
    speeding train.  I generally like this company and have their products
    at work and at home.  But, like most computer companies, their customer
    service sucks like the biggest Hoover in the world.  We were having
    power supply issues with our home computer and we did the usual "Let's
    Call India and Talk With "Dave" Routine."  Actually, we went through
    this step three times, each time going through the same set of scripted
    "you can fix it yourself" steps.  And, each time, the fix worked for
    about a day and then failed again.  The fourth time that I called them
    I cut them off as soon as they began walking me through the same set of
    "you can fix it yourself" steps that we had tried and failed before. 
    But, this guy, who is obviously glued to a script and not allowed any
    free thought or deviation whatsoever, plowed ahead.  It was pretty
    hilarious, in a "shoot me now" kind of way.



Comments (6)

  • He was great and did you read antique mom??? Wonderful!!!

  • No, I lost the URL for AntiqueMom.

  • Randy always entertains

  • I was having problems with a brand new HP computer. Get this, the computer didn't recognize the HP printer... (among other problems)... I called so many times I started asking where they were. First one Mumbai (Bombay), second one Calcutta. Third one I asked, Are you in Mumbai or Calcutta? No Ma'm, I'm in Bangalore. Then I started asking the weather. I spoke with one young woman and found out that she had a Master's degree in something, but she made more money working at the call center. I figured that if they are holding me captive on the phone, I want to know "who" I'm talking to.

  • Did the computer problems get mended by the young woman with the Master's degree in Bangalore?

    That must be rather depressing, to work and work and finally obtain a Master's degree, but find the most financially beneficial job is working a call center.

    Don't need a Master's for that. 

  • I *think* that she did help, actually I talked to so many of them. One did the remote thing where they control your computer from theirs. That was weird.

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