February 21, 2006

• I. Am. SO. Mad!  

  Remember my buying a refrigerator and dishwasher?  How pleased I was to see the "Buy a Maytag bottom-mount refrigerator and get a free dishwasher" promotion?

  Carefully drove out to the Lowe's in Arlington, as they were the ones with the signs plastered on the appropriate Maytag fridges and dishwashers. 

  Carefully made copies of everything and sent in the receipts and rebate form, then sat back to wait.

  Today I received a communication from Maytag, apologizing for their inability to honor my rebate request, as I hadn't purchased three qualifying Maytag appliances.  While on the phone with Melissa in the rebate office (what a mercy I was being civil and polite), I realized the ambiguity of the language on the form.  This ambiguity, paired with the salesman at Lowe's happily assuring me I definitely qualified for the rebate based upon my refrigerator purchase, and added to that the signs clearly saying "Buy a refrigerator and get a free dishwasher", all combined to make me firmly and, I believe, reasonably feel assured I was entitled to the rebate.

  In fairness, I did think it was a heck of a generous offer, but the salesman and signs said that's what it was, and the language in the form didn't make it clear that this was a mistaken belief. 

  This really burns my bacon.  The salesman TOLD me I qualified!  The store GAVE me the rebate form!  Why wouldn't I think I'm entitled to it?

  Grumble, grumble, grumble......   

  • 5:59 pm
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