June 8, 2007

  • This really vexed me a little bit.

    You know, it's one thing to let the person at the pharmacy (or Guest Services, AAMOF) to ring up a couple of items in addition to the medicine, but deciding to treat the pharmacy clerk as if one is at an actual check-out line is something else again:

    Woman at Target

    There was an elderly woman ahead of me, and we waited close to ten minutes for the clerk to finish checking out that woman, largely due to something not ringing up correctly so the clerk had to go find a current circular, find the relevant ad, then make the correction.

    Every three minutes or so the clerk would brightly assure the elderly woman and I that she'd be with us in just a minute or two.

    Grrrrr....!

    This afternoon I took Dmitry to Carolyn's house, as she was going to visit her brother today prior to leaving for Washington D.C. tomorrow and invited him to come along.  Naturally he agreed.  ;^)  After dropping him off I decided no more nonsense.  The time for action is now! 

    Went to Hulen Mall and made for the Verizon store, upgrading my phone to a wickedly cool LG 8700 (which boasts a 2.0 megapixel camera and now sports a 1G MicroSD memory card), getting a not-as-cool-but-still-pretty-darn-nice LG 8300 for Dmitry and putting him on my account, which was itself changed up to that America's Family Share w/ Unlimited Messaging.

    Dmitry does a lot of messaging, and Carolyn's phone is also a Verizon so the minutes he talks to her will be free.  Sweet.

Comments (1)

  • I never know what to say when I go to the photo counter and the customary question (at Walmart) is, "Are you finished shopping?" I always just answer, "I'll pay for this now." The more appropriate question would be, "Do you want to pay for everything now?" That way you would be answering the question according to what you want to accomplish, rather than some incidental information about your plans of the next few minutes from which we then draw assumptions about whether you want to pay. It seems to me that when it comes to communication in customer service, you should ask the question that reveals what the customer wants and needs, not some more atmospheric data about what he might be planning to do after he walks away, which may or may not be germane to the question of whether he wants to pay for the dang thing you just handed him!

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