April 9, 2007
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This afternoon I was out in the Hulen area, so on a whim decided to take a detour to Kohl’s, which is rather off the beaten path and I’ve only been there a couple of times over the years. It was recommended to me, however, so I figured it’d be worth a trip.
Figured wrong. Maybe there IS good merchandise and maybe the prices are reasonable, but who wants to try to sort through the mess left by the weekend shoppers? It was right at 4 p.m. and this was still what it looked like:
The photos taken with my cell phone don’t do it justice….trust me, the place was largely a wreck. There was one hard-working salesperson doggedly plugging away in one of the clothing areas, shaking out and folding some t-shirts, attempting to bring some order out of the chaos.
Naturally it’s appalling that customers are such a lot of messmeisters, but seeing as that’s the case, stores really ought to try to have sufficient staff to bring their merchandise back to order. The foundations department simply wasn’t shoppable, nor was the handbag area, even late on Monday afternoon.
Once again my preference for catalog/online shopping was reinforced by a trip to a brick-and-mortar store. Blech!
Comments (4)
If you ever get the chance to try out a different Kohls, I suggest it. I love that store, and the ones i have been to have never looked like that. That’s so sad that shoppers could be so inconsiderate. They must have never worked retail before.
To be fair, it was right after the Easter weekend.
Back when I worked at Foley’s, though, we weren’t permitted to leave until the store was straightened up, ready for the next day. Can’t count how many times I found myself in the dark (the lights were set to come on and go off automatically) with others, putting various areas back together…men’s, childrens’, juniors’ (UGH!), etc.
I cannot imagine a store manager permitting his or her store close in such a state.
You should see Filene’s Basement in Boston! They don’t even bother– it’s always a sale, so everything is in bins, so it makes shopping like hunting for treasure, or an archaeological expedition. Maybe for that reason some women don’t mind shopping in a mess. The mess means there might be treasure there!
Yes, but it’s one thing to shop in a purposefully rummagy place like that, and another to shop in a place that’s supposed to be orderly. If the place is supposed to be orderly, that means it’s going to be even harder to deal with if it’s not. Maybe that’s just psychological, or maybe there’s a sort of orderly non-order a purposefully non-orderly place develops, that a simply “messy” place lacks.