September 22, 2006
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I’m typing this while on hold with TXU.
What do they mean, I’m waiting for one of their “Customer Care Advocates”?
Give me a break. Whoever answers the phone will be working for and paid by TXU, meaning it’ll be TXU’s interests that will be promoted, not mine. And that’s fine! It’s as it should be. But for crying out loud, TXU shouldn’t try to make it sound as if their employee is truly an advocate for the customer.
